Now the customer knows exactly what to expect, when, and they’ll feel confident that their question or issue will be resolved in a timely manner. It greets the customer by name, gives them a timeframe for a response, shows gratitude, and even throws in a bit of humor. Here’s a great example:Īs you can see, this email came from a real person accompanied by a photo, which adds a strong personal touch. Rather than silence or a plain old “Your support ticket was received” type of email, try spicing it up a little. What can you say to make them feel important while they wait for a response? Customer ServiceĪ client sends in a customer support request, and now they have to play the waiting game. Below are some examples you can customize for your own needs. There are many different types of auto replies you can set up, depending on their intended usage and purpose. Keep in mind that old mail will not receive a canned response, but going forward, any new mail that fits the criteria you set for your filter will receive the canned response automatically. You’ve now successfully set up auto replies in Gmail. Click on ‘Create Filter’, and you’re done. On the next screen, check the box that says ‘Send canned response’ and choose the canned response you created: Once you’re finished, click ‘Create filter’: You can opt to include certain “From” email addresses, a specific subject, or emails that contain (or don’t contain) particular words. In the next window that pops up, choose which rules you’d like to apply for the Gmail filter. This time, click on ‘Filters and Blocked Addresses’ in the menu. Click on the gear icon again and select ‘Settings’ once more: Now that your auto response email template has been saved as a canned response, you’re ready to use it as an auto response to specific emails. Next, a window will pop up where you can name your canned response. Select ‘Canned responses’ and then ‘New canned response’: Once you’re finished, click on the three dots in the email window to bring up the email options. Now that ‘ Canned Responses‘ are enabled, you can create a new email by clicking the ‘Compose’ icon in the upper lefthand corner and typing out the message you want to be automatically sent out. Click on ‘Advanced’ in the menu, then select ‘Enable’ next to ‘Canned Responses (Templates)’:ĭon’t forget to click ‘Save Changes’ at the bottom of the screen. Go to, then click on the gear icon and select ‘Settings’: Leveling up your Email Automation in GmailĬreating A Canned Response for Auto Replies in Gmailīefore you can implement the auto response feature, you need to set up a message to act as your automatic response.Creating A Canned Response for Auto Replies in Gmail.
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